Questions & Answers

Q: How do I select the right nail size?

A: Your LUXE kit comes with 24 nails in 9 sizes to help ensure the perfect fit. To make sure you've picked the right LUXE nail, press them down all the way over your natural nail plate making sure each side touches the side walls of your finger before apply glue. You can easily file down the sides or length to get the appropriate fit.

Q: How do I apply and remove Luxe nails?

ATo Apply: 

1. Gently buff and shape your natural nails, then clean your nails using nail polish remover or alcohol, or nail whips. Ensure there is no leftover debris, product, or oil.  

2. Apply a thin layer of glue or a Luxe nail tab to the nail plate and place on natural nail at a slight angle pressing down and rock the LUXE to ensure no air bubbles and proper adhesion .

3. Starting at cuticle press firmly and hold for about ten seconds. If using nail tab starting at cuticle and press firmly to nail plate for ten seconds.

4. If needed or desired file LUXE nail to change shape or length. 

Average application time is only - 5 minutes!

No maintenance is needed in between wears. LUXE are the most convenient, money and time saving nail option out there!  If one pops off, just reapply it within seconds without having to run back to the nail salon.

To Remove:
Each order of LUXE nails includes a removal stick. We included a removal stick to ensure the removal process is super easy and stress free. 

1. To remove your LUXE nails, soak your nails into warm soapy water for several minutes until nails feel to be loosing up. 

2. Take your LUXE removal stick, and carefully press it inbetween your natural nail and Luxe nail from the side wall area. 

3. With gentle inward pressure, slowly rotate the removal stick from side to side, and your LUXE nail will separate from your natural nail. 

4. Never force or pull nails off as this may damage your natural nails. Use included buffer to buff off excess glue if needed (better coverage and less over usage option would be our brush on glue). 

Questions and Answers

Q: How long will LUXE nails last?

A: You can wear your LUXE nails for as little as 1 day or up to 2 weeks straight! 

See below for best practices based on your desired wear time:
For easy wear and removal nail tabs will hold LUXE nails firmly for up to 1 day but for longer wear follow instructions below.

1-4 Day Wear (Glue):
Apply a thin strip of glue from cuticle to tip and hold firmly for about 10 seconds.
5-10 Day Wear:
Apply a thin layer of glue and  spread over your natural nail bed, apply LUXE nail and hold firmly for about 10 seconds. Leave a small border around your nail creating space between your skin and the glue.
11-14 Day Wear:
Apply a thin layer of glue to back of LUXE nail and natural nail and hold firmly for about 10-20 seconds. Tip: Avoid washing your hands right after the application.
When it comes to the glue less is more even for the longest wear which helps prevent over-gluing. Glue can bond within seconds! Make sure to avoid contact with eyes, mouth and skin and do not use on weak, irritated or infected nails. 

Q: How long will it take to receive my order?

A: We pride ourselves on our fast shipping times! Our turnaround time is a week,the only exception to this is if your order includes one of our accent nail sets or extra nails, this will take an extra day. 

Regarding shipping times, offer the following options:

1. Standard Shipping (USPS First Class) - This option takes 3-5 business days. If you are on the East Coast, you're looking at 3 days for this option, and everywhere else 4-5 days. 
2. USPS Priority Mail - This option takes 2-4 business days and 3 days everywhere else. 
3. USPS Priority Express - This is the fastest option. You will get your order within 1-2 business days. 

Q: Do you sell in retail stores?

A: We sell exclusively on our website, and in no other retail stores or websites. When locations are added we will post the location and send out emails to our NAILISTA. We are able to provide better customer service and quality control to our product this way. Our number one priority is to produce the best possible nails and provide top-notch customer service. Having everything under one roof allows us to best achieve these objectives. 

Q: Will my LUXE nails come off in water? 

A: Luxe nails won’t come off with water alone, you would have to soak them in and physically lift off the sides. You can wash your hands as much as you want, go in the sauna or steam room with them as well as hot yoga, weight lifting or any other kind of physical activity. There are no limits to where and what you can do while wearing LUXE nails.

Q: Are LUXE nails comfortable to wear?

A: LUXE nails are super light, easy and comfortable to wear. They also have a thin gel cover to ensure durability. Just like gel or acrylic nails, they do take a little getting used to. That said, after a short while you won’t even feel like you are wearing press-ons.
The thickness of your LUXE nails match the thickness of your natural nail, therefore they almost feel like a stronger, more durable extension of your natural nail.

Q: I'm not sure press-on nails are for me. Do you offer returns or a guarantee?

A: We’re confident that you’ll absolutely fall in love with your LUXE nails and never want to go back to basic salon manicures. At the same time, we realize that press-on nails aren't for every one. For that reason every set of LUXE nails are backed by our 15 day, no questions asked satisfaction guarantee. 
If you're still on the fence, here's our recommendation:
Go ahead and purchase a set now and give them a try. If you like your Luxe nails, great! We exchanged a small amount of money for a large amount of value. Awesome!
If they're not for you, don’t even give us a reason why you want your money back.
Just ask for it – and it will be returned promptly and quietly to you. Plus, we can still be friends :)