Questions & Answers
Q: How do I select the right nail size?
A: Your manicure kit comes with 24 nails and 12 sizes to help ensure the perfect fit for each fingernail. To make sure you picked the right Luxe nail press them down all the way over your natural nail before you apply the glue. If the nail doesn't quite cover your nail bed, you can easily file down the sides or length to get the appropriate fit.
Q: How do I apply and remove my Luxe nails?
A: To Apply:
1. Gently buff and shape your natural nails, then clean your nails using nail polish remover or alcohol.
2. Apply a thin layer of glue or a Luxe nail tab to back of the Luxe nails and place on natural nail.
3. Starting at cuticle press on firmly and hold for about ten seconds until dry. If using nail tab starting at cuticle and press firmly to nail plate for ten seconds.
4. In needed or desired file Lux nail to change shape or length of nail.
Average application time is only - 5 minutes!
Natural nails are applied with costume Nail glue which bonds like an acrylic or gel manicure but without the damage on your natural nails.
No maintenance is needed in between wears. Marmalade nails are the most convenient, money and time saving manicure option out there! If one pops off, you just reapply it within seconds without having to run back to the nail salon.
Each order of Luxe nails includes a manicure removal stick. We included a manicure removal stick to make the removal process super easy and stress free.
1. To remove your Luxe nails, soak your nails into warm soapy water for several minutes until soft.
2. Next, take your Luxe nails removal stick, and carefully press it in between your natural nail and Luxe nail.
3. With gentle inward pressure, slowly rotate the removal stick from side to side, and your Luxe nail will separate from your natural nail.
4. Never force or pull nails off as this may damage your natural nails. Use included buffer to buff off excess glue if needed.
Please note that if you are applying your Luxe nails for the longest wear, do not attempt to remove them until at least 7 days have passed. The long wear glue application will bond strong and removal can be damaging to your natural nail prior to 7 days of wear.
Q: How long will my Luxe nails last?
A: You can wear your Luxe nails for as little as 1 day or up to 2 weeks straight!
See below for best practices based on your desired wear time:
For easy wear and removal nail tabs will hold Luxe nails firmly for 1-2 days but for longer wear follow instructions below.
1-4 Day Wear:
Use a thin strip of glue from cuticle to tip and hold firmly for about 10 seconds.
5-10 Day Wear:
Use a dot of glue spread over your natural nail and hold firmly for about 10 seconds. Leave a small border around your nail creating space between your skin and the glue.
11-14 Day Wear:
Apply a thin layer of glue to back of Luxe nail and natural nail and hold firmly for about 10-20 seconds. Tip: Avoid washing your hands right after the application.
When it comes to the glue less is more even for the longest wear which helps prevent over-gluing. Glue can bond within seconds! Make sure to avoid contact with eyes, mouth and skin and do not use on weak, irritated or infected nails.
Q: How long will it take to receive my order?
A: We pride ourselves on our fast shipping times! We have a 2 week turnaround time. The only exception to this is if your order includes one of our accent nail sets, this will take an extra day. These sets are made to order, and shipped out as soon a the order has been filled (though almost all orders are shipped out sooner than the turnaround time).
Regarding shipping times, offer the following options:
1. Standard Shipping (USPS First Class) - This option takes 3-5 business days. If you are on the East Coast, you're looking at 3 days for this option, and everywhere else 4-5 days.
2. USPS Priority Mail - This option takes 2-4 business days and 3 days everywhere else. 3. USPS Priority Express - This is the fastest option. You will get your order within 1-2 business days.
Q: Do you Ship Internationally?
A: Yes we do! We ship worldwide through the USPS. For our friends in Canada, shipping is $9. Everywhere else outside the US is $10. While it's hard to give exact time frames for international shipping, we find that the vast majority of international orders arrive somewhere in the neighborhood of 7-10 business days.
Q: Do you sell in retail stores?
A: We sell exclusively on our website, luxenails.com and in no other retail stores or websites. We are able to provide better customer service and quality control our product this way. Our number one priority is to produce the best possible nails at provide top-notch customer service. Having everything under one roof allows us to best achieve these objectives.
Q: Will my Luxe nails come off in water? What about my hot yoga class?
A: Luxe nails won’t come off with water alone, you would have to soak them in and physically lift off the sides. You can wash your hands as much as you want, go in the sauna or steam room with them as well as hot yoga, weight lifting or any other kind of physical activity. There are no limits to where and what you can do while wearing Luxe nails.
Q: Are Luxe nails comfortable to wear?
A: Luxe nails are super light, easy and comfortable to wear. Just like gel or acrylic manicures, they do take a little getting used to. That said, after a short while you won’t even feel like you are wearing press-ons.
The thickness of your Luxe nails match the thickness of your natural nail, therefore they almost feel like a stronger, more durable extension of your natural nail.
Q: Is Luxe a vegan brand?
A: 100% yes! We never have or will test our products on animals.
Q: I'm not sure press-on nails are for me. Do you offer returns or a guarantee?
A: We’re confident that you’ll absolutely fall in love with your Luxe nails and never want to go back to basic salon manicures. At the same time, we realize that press-on nails aren't for every one. For that reason every set of Marmalade nails are backed by our 15 day, no questions asked satisfaction guarantee.
If you're still on the fence, here's our recommendation:
Go ahead a purchase a set now and give them a try. If you like your Luxe nails, great! We exchanged a small amount of money for a large amount of value. Awesome!
If they're not for you, don’t even give us a reason why you want your money back.
Just ask for it – and it will be returned promptly and quietly to you. Plus, we can still be friends :)